
Frequently asked questions
Frequently asked questions
Professionals
Can you handle a volume request?
Yes. We have thousands of pieces available at the showroom and can also source additional quantities according to your project and artistic direction. We offer retail sales, single pieces and series for professionals.
Can a selection be built remotely?
Yes. We support professionals remotely through video appointments, photo selections and personalized exchanges to build a selection suited to your project.
Do you offer bespoke sourcing for professionals?
Yes. If our selection does not fully match your artistic direction or search, we can source pieces on request to find models suited to your world and project.
Do you deliver throughout France and internationally?
We ship our pieces throughout France and Europe with delivery solutions adapted to the volume and needs of each project.
Do you offer restocking for professionals?
Yes. Once your world and needs have been identified, we regularly source pieces aligned with your project so we can offer restocking when needed.
Frequently asked questions
Showroom
How can I visit the showroom?
By appointment from Monday to Thursday, 9am to 7pm.
Fridays are open without appointment from 10am to 1pm and 2pm to 7pm.
How do I book an appointment?
On the contact page of the website.
Online calendar in the @kfhlamaison Instagram bio to book in one click.
Send us a DM on Instagram.
Who is KFH La Maison for?
Restaurants, hotels, decorators and private clients looking for vintage tableware, bespoke projects and tables with character.
What services do you offer?
- Retail sales
- Tableware customization
- Bespoke tiered displays
We do not offer rentals.
Can I buy remotely?
Yes, with video appointments and photo selections based on your search.
Submit your search request on the contact page.
Free pickup on site or carefully prepared shipping.
An urgent question or want to book quickly?
Contact me directly on Instagram via instant messaging. It is the fastest way to get an answer. I reply quickly.
@kfhlamaison
Frequently asked questions
Customization
What technique is used for customization?
The pieces are customized using the ceramic decal transfer technique.
The design, logo or text is printed on a specific paper, then applied by hand to each piece before a third high-temperature firing in a ceramicist kiln. This firing permanently fixes the motif into the enamel of the porcelain or earthenware for a resistant and refined result.
What colors can be used with decalcomania?
You can send us Pantone color references, except platinum, silver, gold and magenta.
Depending on the ceramic and firing chosen for customization, colors may vary.
Why do you use decalcomania to customize tableware?
Each piece is unique, with its own irregularities and charm. Decalcomania is the only technique that allows these pieces to be customized one by one: logo, sweet note, illustration... anything is possible.
Screen printing is reserved for industrial production. It requires precise calibration for an identical product series, which is incompatible with our selection of second-hand tableware, always different.
In summary
| Criterion | Decalcomania | Screen printing |
|---|---|---|
| Ideal quantity | Small series, customizations | Large industrial series |
| Number of colors | Unlimited (photos, logos) | Limited, 1 color per pass |
| Motif finesse | Very fine | More graphic, less detailed |
| Setup cost | Low | Higher to set up |
| Application | Manual | Mechanized or semi-automatic |
What is the difference between decalcomania and screen printing?
Decalcomania (or ceramic transfer)
It is a technique that consists of printing a motif (often in four-color process) on special paper, then transferring it manually onto porcelain. Once applied, the object is fired again at low temperature (third firing) to fix the motif into the enamel.
Screen printing on porcelain
It consists of passing ceramic ink through a screen (stencil) directly onto porcelain. Each color is applied separately, requiring one pass per color.
At KFH La Maison, we use decalcomania because it is perfect for customizing unique pieces, such as vintage cups or plates, with a logo or message while preserving their antique charm.
In what format should I send the logo, text or motif?
We need your logo, text or motif as a vector file.
Recommended formats:
- AI (Adobe Illustrator)
- EPS
- SVG
- PDF (check that text is converted to outlines)
What is the lead time for customization?
It depends on the quantities required. We define your project together, respond case by case and give you our best lead times.
Allow 4 to 6 weeks depending on your request.
Is there a minimum order for customization?
Yes, customization is available from a minimum of 12 pieces.
Each customization goes through a third kiln firing. Depending on the ceramic composition, some pieces may show slight defects or may not withstand this step. A small loss is always possible; it is part of artisanal work.
Please note: customized pieces cannot be exchanged or refunded, as they are made to measure just for you.
Do you have a price list for customization?
Each customization project is studied individually.
Prices vary according to quantities, support, visual and chosen technique.
For this reason, we work only by quote so we can offer a solution adapted as closely as possible to your project.
Frequently asked questions
About
Is KFH La Maison a classic e-commerce site?
No. KFH La Maison is first and foremost a showroom dedicated to vintage tableware. The site presents a selection of pieces, but our specialty remains sourcing and bespoke support.
Are the items new?
No. All pieces offered are antique or vintage, carefully sourced in their original condition. They may show slight traces of time, reflecting their history and authenticity. Any significant defect is always shown in photos and mentioned in the description.
Why choose second-hand tableware?
A sustainable alternative full of charm and character.
Antique tableware brings a unique identity to your table, elevates your creations and supports more responsible consumption.
How are prices defined?
Each piece is sourced, selected, cleaned and prepared with care. The price reflects the rarity of the item, sourcing time, condition and all costs required to offer you a quality selection.
What delivery solutions do you offer?
We ship throughout France via Mondial Relay, Colissimo or adapted transport depending on volume. Each order is packed carefully to ensure safe delivery.
Free pickup on site.
What should I do if something breaks during delivery?
Despite the care taken with packing, if an item arrives damaged, contact us within 72 hours with photos of the parcel and the affected pieces so we can process your request.
A problem with your e-shop order?
In case of breakage or a problem upon receipt, contact us within 72 hours. After that, the claim can no longer be considered.
Please include photos of the parcel, contents and affected items. After verification, the damaged item will be refunded within 3 to 5 business days; shipping costs remain at your expense.
Frequently asked questions
Catalog
What is the catalog for?
This catalog allows you to send us an appointment, quote or personalized selection request. It helps us understand your needs, inspirations and desired world so we can suggest pieces aligned with your project.
What can be found in the catalog?
The catalog lets you discover the different product categories as well as the styles and collections available at KFH La Maison.
Does the catalog show every available piece?
No. The catalog lets you discover our world, categories and styles, but it is not exhaustive. New pieces arrive every week. To know which models are currently available, we invite you to request a bespoke selection according to your search.
Each request receives a personalized selection and quote within 48 hours.
Which manufacturers can be found at KFH?
We offer an eclectic selection without borders: Limoges porcelain, Haviland, Bernardaud, English faience, Portuguese manufacturers and other carefully sourced European houses.
Why are prices not shown in the catalog?
Prices vary depending on the piece, manufacturer, rarity, condition and available quantities. The catalog is above all a source of inspiration; prices are shared according to your selection and project.
Why are pieces organized by collections and styles?
Because each piece is sourced and often unique, collections help you imagine the result, identify a world and guide us on the mood, colors and style you are looking for.
Do you have stock in quantity?
Yes. Thousands of pieces are available at the showroom, both individually and in series, to create harmonious mixed collections in line with your project direction.
Do you offer restocking for professionals?
Yes. Once your world and needs have been identified, we regularly source pieces aligned with your project so we can offer restocking when needed.
Can several quantities of the same model be ordered?
Yes, some models are available in quantity to meet professional needs.
Can the pieces be viewed?
Yes, by appointment at the showroom or remotely by video call, so we can understand your project and quickly present a suitable selection.
Do you offer bespoke sourcing for professionals?
Yes. If our selection does not fully match your artistic direction or search, we can source pieces on request to find models suited to your world and project.
Frequently asked questions
Professionals
Can you handle a volume request?
Yes. We have thousands of pieces available at the showroom and can also source additional quantities according to your project and artistic direction. We offer retail sales, single pieces and series for professionals.
Can a selection be built remotely?
Yes. We support professionals remotely through video appointments, photo selections and personalized exchanges to build a selection suited to your project.
Do you offer bespoke sourcing for professionals?
Yes. If our selection does not fully match your artistic direction or search, we can source pieces on request to find models suited to your world and project.
Do you deliver throughout France and internationally?
We ship our pieces throughout France and Europe with delivery solutions adapted to the volume and needs of each project.
Do you offer restocking for professionals?
Yes. Once your world and needs have been identified, we regularly source pieces aligned with your project so we can offer restocking when needed.